Technical issues
Common issues and quick solutions
If the app does not show the latest information, your access code does not work, or you cannot see your trip, start with a few simple steps. In many cases, they help refresh the app data.
Quick app refresh
Before checking a specific issue, try these steps:
- Close the app running in the background.
- Open the app again.
- Check your Internet connection.
- Open your activated trip again.
- Check whether you have the latest version of the app from the App Store or Google Play.
I can’t see the latest information
If the organiser has made changes, the app needs an Internet connection to download the latest data.
- Check your Internet connection.
- Close the app and open it again.
- Open your trip again.
- Check whether the app is up to date.
I can’t activate my trip
The access code is individual and should be entered exactly as shown in the message from the organiser.
- Check whether the code has been entered without typos.
- Make sure there is no extra space before or after the code.
- Check uppercase and lowercase letters, if the code includes them.
- If the code still does not work, contact the trip organiser.
I can’t see my trip on the main screen
If the trip was already activated but is not visible on the main screen, check whether it has been moved to the archive or whether the app has refreshed the data correctly.
- Close the app and open it again.
- Check your Internet connection.
- Check whether the trip is in the archive.
- If you still cannot see it, contact the organiser.
Gallery or Wall does not work
Gallery and Wall are online features. An Internet connection is required to use them.
- Check your Internet connection.
- Refresh the view or restart the app.
- Make sure the feature has been enabled for your trip.
- If the issue continues, report it to the organiser.
Text looks unusual
In some cases, text in the app may look different when system bold text or non-standard phone accessibility settings are enabled.
- Check the text size settings on your phone.
- Check whether system bold text is enabled.
- If elements overlap, try temporarily reducing the text size.
The app is slow or freezes
If the app is unstable, first try restarting it and checking for updates.
- Close the app running in the background.
- Restart your phone if the issue continues.
- Check whether the app is up to date.
- Check the amount of free space on your phone.