Offline and online
Offline access
Some information is available even without Internet
After activating your trip, selected materials are available in the app offline. This is especially useful while travelling, abroad or in places with limited mobile coverage.
An Internet connection is still required for content updates and online features.
Without Internet
Available offline after trip activation
- Information
- Itinerary
- Maps
- Files
These sections can be opened even when your phone does not have Internet access.
Online
Requires an Internet connection
- content updates from the organiser,
- Gallery,
- Wall,
- synchronisation of new data,
- other online features, if enabled for the trip.
Before the trip
Open the app while you have Internet access
- Open the app before the trip or before entering an area with weaker coverage.
- Open your activated trip.
- Open the most important sections, such as Itinerary, Information, Maps and Files.
- Make sure the materials you need are visible.
This makes the most important information easier to access later, even if Internet access is limited.
Updates
Can’t see the latest information?
If the organiser has made changes and you cannot see them, the app may need to reconnect to the Internet.
- Check your Internet connection.
- Close the app running in the background and open it again.
- Open your trip again.
- Check whether you have the latest version of the app from the App Store or Google Play.
If the issue continues, contact the trip organiser.