Contact
Not sure who to contact?
For questions related to a specific trip, contact the organiser first. If the issue is related to how the app works, you can contact IncentiveApp support.
Contact the trip organiser
The organiser is the best contact for matters related to a specific trip, itinerary, access code, files, meeting point or the range of available features.
When should you contact the organiser?
- you have not received your access code,
- your access code does not work,
- you cannot see your trip,
- you have a question about the itinerary, hotel, transport or meeting point,
- a file, ticket or organisational information is missing,
- you cannot see a feature that should be available according to the organiser.
IncentiveApp support
If the issue is related to how the app works, you can contact IncentiveApp technical support.
Contact
In your message, briefly describe the issue and include information that will help us verify it faster.
What should you include in your message?
- the name of the trip or event,
- your phone model,
- your phone system: Android or iOS,
- a short description of the issue,
- when the issue occurs,
- a screenshot, if it may help explain the situation.
Not every issue can be solved by app support
IncentiveApp support can help with technical issues related to how the app works. However, we may not have access to the details of a specific trip, such as the itinerary, times, transport, accommodation, individual files or decisions made by the organiser.
For those matters, the trip organiser remains the best contact.